Configuration Instructions for Electronic Customer Support (ECS) and Electronic Service Agent (ESA) for IBM i
The instructions are intended to clean up any old ESA scheduled job entries that might still exist or have been restored.
Do the following while signed on with a user profile that has *SECOFR authority:
GO SERVICE
Select option 1. Change Service Agent attributes
Specify Enable as *NO and press
Press F12=Cancel
WRKJOBSCDE JOB(QS*)
Select option 4=Remove next to the following entries, if they exist:
QSJERRRPT QSJHEARTBT QS9AUTOPTF QS9AUTOTST or QS9SACOL
GO SERVICE
Select option 1. Change Service Agent attributes
Specify Enable as *YES and press
Page down to the second page
In the Service Information section, change the Collect Time to a time when the system is least busy and press
GO SERVICE
Select option 10. Work with jobs
The following jobs should be active: QS9HDWMON, QS9PALMON, QS9PRBMON, QS9PRBSND
Press F12=Cancel
Note: The job QS9SFWMON won’t be listed if the PTF (or superseded) for the appropriate OS version is applied. Reference to the Disable automatic problem reporting of legacy Software FFDC (First Failure Data Capture) – QS9SFWMON job document for additional information.
Starting 7.5, the ability to report a Software problem entry was removed. Due to changes introduced in the Support Platform, the WRKPRB entries related to Software are no longer accepted when manually reported in older releases either.
Note: QS9UAK might also be shown as a scheduled job. This job is only required when system is a Standalone partition over Power 8 or higher. Otherwise, it’s not required. Could be disabled by doing CHGSRVAGTA REFRESHUAK(*NO). More information about UAK and ESA could be found in the Manage update access keys with IBM Electronic Service Agent (ESA) on IBM i document.
The QS9AUTOPTF scheduled job is removed starting 7.5
More information about scheduled jobs could be found in the Electronic Service Agent Jobs document.
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